Refund policy

Returns & Refund Policy

Due to the intimate nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on any opened or used items.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at Info@theredroom.co.za with your order number and photos of the fault. We will assess each case individually and offer a replacement or store credit where applicable.

Incorrect Orders If you received the wrong item, please contact us within 7 days of delivery and we will arrange for the correct item to be sent at no additional cost.

Discreet Packaging All returns (where applicable) will be handled with the same discretion as our deliveries.

Contact For any queries, please reach out to us at Info@theredroom.co.za or our Whatsapp contact number: 062 526 3980